At hoki29, protecting your personal data is a core commitment, not an afterthought. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data as an Indonesian player on our platform.
These cards summarize the key principles behind hoki29's approach to data privacy. They are a helpful overview — the full legal text below governs in all cases.
Every data transmission between your device and hoki29's servers is protected by industry-standard 256-bit SSL encryption. Whether you are depositing via BCA, withdrawing to your OVO wallet, or updating your account details, your data travels through a fully encrypted channel at all times.
hoki29 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Data sharing with external parties is strictly limited to what is operationally necessary — KYC verification providers, payment processors, and legal compliance authorities — and always governed by formal data-sharing agreements.
We collect only the personal data that is genuinely necessary to operate the platform, verify your identity, process payments in IDR, and comply with our regulatory obligations. We do not collect information that serves no legitimate purpose, and we do not request data beyond what is proportionate to the service we provide.
You have the right to request a copy of the personal data hoki29 holds about you at any time, and to request correction of any inaccurate information. Submit your request to our support team at [email protected] and we will respond within 30 days of receipt in accordance with applicable data protection standards.
hoki29 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet our legal, regulatory, and audit obligations. Account data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
If you have consented to receive promotional communications from hoki29 — including bonus alerts, seasonal offers tied to events like Idul Fitri or Indonesian Independence Day, and game release notifications — you may withdraw that consent at any time by contacting support. Opt-out requests are processed within 10 business days.
Scope of This Policy: This Privacy Policy applies to all personal data collected by hoki29 through the hoki29 website at https://hoki29.cam, our mobile interface, our customer support channels, and any other service we operate under the hoki29 brand. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
The following definitions apply throughout this Privacy Policy:
hoki29 collects the following categories of personal data in the course of operating the Platform and providing our services to Indonesian players:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality | Registration & KYC |
| Contact Data | Email address, phone number, residential address in Indonesia | Registration |
| Financial Data | Bank account name & number (BCA, BRI, BNI, Mandiri, etc.), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history in IDR | Deposit / Withdrawal |
| KYC Documents | Scanned KTP, passport copy, proof of address, selfie with ID | KYC Verification |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic — all Platform use |
| Betting & Gaming Data | Bet history, game sessions, wagering amounts, win/loss records | Ongoing Platform use |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, bonus claim history | Registration & Account Settings |
Sensitive Data Notice: hoki29 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where such data is contained incidentally within KYC documents submitted by the Player. Such data is not extracted, indexed, or used for any purpose other than identity verification.
hoki29 collects personal data through the following channels and mechanisms:
You provide data directly to us when you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support via live chat or email, respond to a survey or promotion, or update your account profile settings.
When you access the Platform, our servers and analytics systems automatically collect certain technical data — including your IP address, device identifiers, browser type and version, operating system, referring URL, pages visited, session duration, and clickstream data. This collection occurs through server logs, cookies, pixel tags, and similar tracking technologies as described in Section 7.
In limited circumstances, hoki29 may receive personal data about you from third-party sources, including:
hoki29 processes your personal data for the following clearly defined purposes:
hoki29 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
hoki29 shares personal data with carefully selected third-party service providers acting as Data Processors under formal agreements. These include:
hoki29 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud or money laundering.
In the event of a merger, acquisition, restructuring, or sale of all or part of hoki29's business assets, personal data held by hoki29 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the applicable privacy terms via email or prominent in-platform notification prior to the transfer taking effect.
No Sale of Personal Data: hoki29 does not and will not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of personal data is strictly limited to what is described in this Section 6.
Cookies are small text files placed on your device when you visit the Platform. They enable the Platform to recognize your device on subsequent visits, remember your preferences, maintain your logged-in session, and collect analytics data about how you use the site.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For analytics and marketing cookies, you may withdraw your consent at any time by adjusting your cookie preferences or contacting [email protected].
hoki29 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, hoki29 will notify you and the relevant supervisory authority without undue delay, in accordance with our obligations under applicable data protection law.
Your Role in Security: You are also responsible for maintaining the security of your hoki29 account. Choose a strong, unique password, never share your login credentials, and notify us immediately at [email protected] if you suspect unauthorized access to your account.
hoki29 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention requirements:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML record-keeping obligation |
| Financial Transaction Records | 5 years after transaction date | AML and tax audit requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Betting & Gaming History | 3 years after last bet | Dispute resolution & responsible gaming monitoring |
| Support Communications | 2 years after resolution | Quality assurance & dispute resolution |
| Marketing Preferences | Duration of account + 1 year | Consent record-keeping |
| Technical / Log Data | 90 days | Security monitoring & fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.
As a Player on the hoki29 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a verifiable request.
Identity Verification for Rights Requests: To protect your privacy, hoki29 will verify your identity before processing any rights request. This typically involves confirming details that match your account record. We will not process a data rights request from an unverified third party claiming to act on your behalf without appropriate authorization documentation.
The hoki29 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts suspected of being operated by minors are suspended immediately pending investigation.
If you are a parent or guardian and believe that a minor has registered an account on the Platform or submitted personal data without your consent, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete any associated personal data, to the extent not prohibited by our legal retention obligations.
Our responsible gaming monitoring systems are also configured to flag unusual behavioral patterns that may indicate underage play, including irregular session times, atypical staking behavior, and inconsistencies between stated age and account activity patterns.
hoki29 operates infrastructure in multiple jurisdictions to deliver a stable, low-latency service to players across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and beyond. As a result, your personal data may be transferred to and processed in countries outside Indonesia.
When personal data is transferred internationally, hoki29 ensures that appropriate safeguards are in place to protect it to a standard at least equivalent to the protections afforded within Indonesia. Safeguards include contractual data-protection clauses incorporated into all agreements with international service providers, and selection of providers operating under recognized adequacy frameworks or equivalent international security certifications.
In all cases, international data transfers are limited to what is strictly necessary for the operational purposes described in this Policy. Personal data transferred internationally remains subject to the same access controls, encryption standards, and retention policies described in this document.
hoki29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will:
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting [email protected] prior to the effective date.
We encourage you to review this Privacy Policy periodically so that you remain informed about how hoki29 collects, uses, and protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise a data rights request, or want to raise a concern about how hoki29 handles your personal data, please contact our Data Protection team:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection supervisory authority or regulatory body in your jurisdiction. hoki29 cooperates fully with all lawful supervisory authority investigations.
For responsible gaming concerns — including self-exclusion, deposit limits, or requests to restrict your account — please visit our dedicated Responsible Gaming page, where specialized tools and support contacts are available. For a full overview of your rights and obligations as a hoki29 player, please review our Terms & Conditions.
Data Protection Officer: hoki29 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO can be reached via the same email address above, with "Attention: DPO" noted in your message subject line.
Our support team is available around the clock to address any data privacy concerns. You can also review our FAQ for quick answers or read our full Terms & Conditions for a complete picture of your rights as a hoki29 player.